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Shipping & Returns

Shipping Policy

  • No minimum order required
  • We offer Free Shipping in the Continental U.S. via UPS Ground on all orders totaling $200 or more (excludes Alaska and Hawaii).
  • All orders that include humidors will be shipped via UPS Ground. Any other option may require additional shipping charges.
  • All in stock orders will be processed the same day (Monday through Friday).
  • Orders being shipped via US Postal Service must be received before 2 P.M. MST, subject to availability.
  • Orders being shipped via UPS must be received before 3 P.M. MST, subject to availability.
  • All orders being shipped to a post office box, must be shipped via US Postal Service. UPS will not deliver to a post office box.
  • All orders being shipped to a US Military base or diplomatic office must be shipped via US Postal Service.
  • UPS Ground $8.95 flat rate, for orders under $200.00.
  • USPS Priority Mail $9.95 flat rate. Priority Mail is 2-3 day shipping, but is not guaranteed.
  • UPS Next Day and 2nd day available upon request.
  • UPS does not include Saturdays, Sundays, and holidays, as shipping days.
  • USPS does not include Sundays and holidays, as shipping days.
  • The Customer assumes liability for the risk of loss during transport and shipment.
  • Ownership of all Merchandise passes from Payless Cigars and Pipes to the Customer in Boulder, CO and the Customer takes all responsibility for the shipment. By arranging for transportation of the goods, Payless Cigars and Pipes is providing a service to, and acting on behalf of Customer.

Return Policy

  • You may return your order to us within 15 days of receipt, for a refund, credit, or exchange. Before doing so please contact us at 888-477-7405, to let us know the product you are returning and why.
  • For cigars by the bundle or box of 20 cigars or more, if you try 1 cigar and return the remainder, you will receive full merchandise credit, less shipping charges. If you try more than 1, a prorated credit will be applied, less shipping charges.
  • For cigars by the bundle or box of less than 20 cigars, a prorated credit will be applied based on quantity returned, less shipping charges.
  • For samplers, 5-packs, and general merchandise, returns must be in unopened packaging to receive a full credit, less shipping charges.
  • Pipes you may return your order to us for any reason within 15 days of receipt, for a refund, credit, or exchange. Only unsmoked pipes are eligible for return, less shipping charges. If there is a defect in a smoked pipe, we will help you with a return or replacement in a case by case basis. 
  • Pipe tobacco you may return your order to us for any reason within 15 days of receipt, for a refund, credit, or exchange, less shipping charges. Only pipe tobacco with unopened packaging are eligible for return. 
  • If you received the incorrect pipe tobacco or it is not manufactured correctly please contact us at 888-477-7405, and we will assist you with a refund, credit, or exchange.