AGE VERIFICATION POLICY (Required by the FDA)

Why is Payless Cigars and Pipes verifying my Age?

Payless Cigars and Pipes is dedicated to servicing our customers with premium tobacco products only if they meet the legal age requirement. We have partnered with Veratad Technologies, LLC to validate customers' ages and verify identity, thus fulfilling legal requirements for tobacco sales. The Veratad service completes an age validation by using the customer provided personal information to search trusted data sources of public records.

How does Veratad's Age Verification work?

Veratad's access to public records allows them to validate the information you provide and in some cases, depending on the nature of your purchase, present a series of multiple choice questions based on non-credit related ("out-of-wallet") historical facts about you as an individual. These facts are obtained by instantaneously scanning billions of public records from trusted data sources containing information that would not generally be found in your wallet if lost or stolen.

Is the information I provide secure?

Absolutely, Veratad's secure 256-bit encryption technology ensures the safe delivery of the information you provide online. In addition, Veratad DOES NOT store your sensitive personal information or share (or sell) any data with other third parties; this practice assures you that unauthorized parties cannot gain access to your sensitive personal information.

What happens if I cannot be verified by the Age Verification process?

A small percentage of shoppers may not be verifiable due to limited availability of publicly available information contained within Age Verification databases. If this happens, you may request "manual verification" by responding to our email and following directions to upload your proof of age which requires a copy of your driver's license or some other form of government issued ID like passport. You can also contact Payless Cigars and Pipes customer service by email and phone. To do this, we typically require a copy of your driver's license or some other form of government issued ID that verifies your date of birth. Once we receive your information your order is shipped. Of course, all your information is confidential and once your age is verified, we'll never request it again.

I live outside of the U.S., can I be verified?

Payless Cigars and Pipes use of Veratad's Age Verification is based solely on U.S. record information and therefore verification of individuals residing outside the U.S. is unavailable. [Military Addresses outside of the US are acceptable]